Shipping & Return Policy

Shipping

Each doormat is handmade or customized with care. Most orders are made to order.

Please allow 3–15 business days for processing before shipment. Business days exclude weekends and federal holidays. Specialty, high-volume, or bulk orders may require additional time.

We ship only to addresses within the continental United States. Available shipping methods and charges are shown at checkout. Carrier transit time begins after processing is complete and is separate from the processing window.

Tracking information will be sent to the email address provided at checkout when your order ships.

Returns, exchanges, and cancellations

Because our products are custom or made to order, all sales are final. We do not accept returns, exchanges, or cancellations for change of mind or errors in customer-provided customization details.

If your item arrives damaged, defective, or incorrect because of an error on our part, email ccbydeeinc@gmail.com within 14 days of delivery. Include your order number, the name used at checkout, a description of the issue, and clear photos of the item and packaging.

After reviewing the claim, we may offer a repair, replacement, or refund to the original payment method, as appropriate. Please do not send an item back unless we provide return instructions.

Events and workshops

Event tickets, workshop fees, and mat party deposits are non-refundable and non-transferable.

Questions? Contact ccbydeeinc@gmail.com.