Frequently Asked Questions

Are the doormats handmade?

Yes. Each doormat is hand-painted, so slight variations are a normal part of receiving a handmade product.

What sizes are available?

Most designs are available in Small 16 × 24, Standard 18 × 30, and Large 24 × 36. Review the selected product for its exact options.

How long does production take?

Please allow 3–15 business days for handmade production before shipping. Specialty and larger orders may require additional time.

Where do you ship?

Orders currently ship within the continental United States.

Where should I place my doormat?

For the longest design life, use the mat in a dry, covered area and avoid prolonged exposure to heavy rain or direct weather.

How do I clean my mat?

Shake, sweep, or lightly vacuum away debris. Use a lightly damp cloth for small spots and do not saturate the mat with water.

Can I return a personalized doormat?

Custom products are final sale. If your order arrives damaged or contains an error made by Creative Creations by Dee, use the contact form and include your order number and clear photos.

What should I submit for a custom design?

Enter the exact wording you want and upload a clear reference file when artwork or visual inspiration is needed. Double-check all spelling before ordering.